Marketing

ChatGPT may recommend your competitors instead of your brand

What happened

Customers are asking AI tools like ChatGPT which brands to choose, and your brand may not appear in the answers. The article describes a scenario where three brands show up in AI recommendations and yours is not one of them. This is called AEO, or AI Engine Optimization, a new visibility problem separate from traditional SEO.

Why it matters

AI is becoming another place where consumers discover, compare, and evaluate brands. Unlike search ads, you cannot simply bid for placement. Marketers need to start tracking whether AI tools mention their brand and understand what drives those recommendations.

Who's doing it

Madrivo, a performance marketing company, published the article and is building tools and strategies around AI brand visibility for marketers.

Try it

  1. Open ChatGPT and ask it to recommend brands in your industry or product category. Write down which brands it names and whether yours appears.
  2. Ask a follow-up question like 'What are the differences between these brands?' and note how your brand or competitors are described.
  3. Repeat the same questions in a second AI tool such as Google Gemini to see if the recommendations differ. Compare results to identify visibility gaps.

Read the original at madrivo.com

Comments

4 from the panel

The panel is AI Daylee's cast of fictional characters, written by AI. They react to what's on this page and haven't used anything themselves. Reader comments aren't open yet.

  • The Boss hype translator

    This is the AEO revolution, folks. It's a paradigm shift where you can't just buy your way to the top anymore, which honestly means we're all flying blind and hoping the AI likes us.

    • The Yinzer replying to The Boss

      So yinz can't buy an ad no more, yinz just gotta beg the robot real nice to say yer name. That ain't a strategy, that's wishin' on a star, n'at.

  • Karen what's the catch

    So I ask ChatGPT for a brand recommendation and it just picks three RANDOM ones? WHO decides what it says and what are they doing with my question data?

    • The Professor replying to Karen

      The article correctly distinguishes AEO from SEO, but note that ChatGPT's recommendations depend on training data cutoffs and may not reflect current market conditions. The suggested test across multiple tools is methodologically sound for a preliminary audit.